Reference

What Our Legal Framework Means for Your Account

BD Romney operates under terms designed for clarity — your account access, wallet activity via bKash, Nagad, or Rocket, and data handling are all covered here.

Account TermsData RightsWallet EligibilityBangladesh Access RulesRegional Law Applies
BD Romney What Our Legal Framework Means for Your Account
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We collect only what we need to run your account — your registered mobile number, wallet details for bKash, Nagad, or Rocket transactions, and the activity log tied to your session. Cookies on our site handle session continuity and basic analytics; you can manage cookie preferences from your browser settings. Account security runs on encrypted sessions, and we apply OTP verification at login and on wallet transactions to confirm it's you. Data is retained for as long as your account is active and for the period required by applicable financial and legal obligations after closure.

Data Retention We keep your account data for the duration your account is open, plus the period required by law after closure. You can request a summary of what we hold at any time.
Cookie Control Session cookies keep you logged in across pages. Analytics cookies are non-personal. You can block or delete cookies in your browser without losing your account access.
Account Security Every login and wallet transaction goes through OTP confirmation to your registered number. If your number changes, update it in account settings before your next deposit.
Your Rights You can request access to your stored data, ask us to correct inaccurate details, or raise a concern about how your information is used — contact support with 'data request' in your message.
REACH OUR LEGAL TEAM

How to Contact Us About These Terms

If something in our legal terms is unclear, or you want to exercise a right — such as requesting a copy of your data or asking us to correct stored information — reach our support team through any of the channels below. We handle legal and account queries separately from general help, so mark your message clearly and we'll route it to the right person. Response times vary by channel and query type.

Team online

Live Chat

Open the chat widget inside your account dashboard. For legal queries, type 'legal request' at the start of your message so it reaches the right team quickly.

Email Support

Send detailed legal queries, data requests, or account correction requests to our support email. Include your registered mobile number for faster matching.

Help Centre

Our help centre covers common legal questions, account rights, and wallet verification steps. Search by topic or browse the account and terms sections directly.

Your Account Rights — Common Questions

Here are the questions we hear most often about how our terms apply to accounts in Bangladesh. If your question isn't covered, reach us through live chat or email.

Access depends on local law and your eligible region. You confirm at registration that your use complies with the rules where you are. We do not accept accounts where access is prohibited.

Yes. Send a data access request to our support team with 'data request' in your message and your registered mobile number. We'll confirm what we hold and provide it in a readable format.

Contact support through live chat or email. Include the detail you want corrected and the correct version. We'll verify against your registered wallet and update within a reasonable timeframe.

Your data is retained for the period required by applicable financial and legal obligations after closure, then deleted. You can request a summary of retained data at any time during this period.

The core account terms apply equally across all supported wallets. Wallet-specific processing steps — like the OTP your Nagad or Rocket app sends — are part of each provider's own verification, not separate legal terms.

Reach our support team by live chat or email, marking your message as a legal query. We handle account disputes separately from general support and will review the relevant clause with you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.